Eligible Refunds

Refunds may be approved only if:

• Wrong product delivered
• Product received in damaged condition
• Verified manufacturing defect

Non-Refundable Orders

Refunds are not available for:

• Custom Jewellery
• Personalized Jewellery
• Engraved Products
• Products damaged after delivery
• Orders with incorrect address provided by the customer

Reporting an Issue

Please notify us within 48 hours of delivery.

Kindly provide:

• Order Number
• Product Photos
• Complete Unboxing Video
• Description of the issue

Failure to provide an unboxing video may affect claim approval.

Inspection

Once the product is received and inspected, we will notify you regarding approval or rejection of your refund request.

Refund Timeline

Approved refunds are processed within 5–7 business days to the original payment method.

Shipping charges, payment gateway charges, customs duties and taxes are non-refundable unless the error is on our side.