Warranty Covers

The warranty includes:

• Manufacturing defects
• Loose settings due to workmanship
• Faults identified under normal usage

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Surface scratches
• Broken chains due to accidental force
• Lost stones caused by impact
• Damage from chemicals or perfumes
• Water damage
• Unauthorized repairs or modifications

Warranty Claim

To submit a warranty request, customers should provide:

• Order Number
• Product Images
• Description of the issue

Our team will inspect the product before approving any repair or replacement.

Final Decision

Warranty claims are reviewed individually, and the decision of Hreeva Jewels regarding repair, replacement, or rejection shall be final.