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Return & Exchange Policy

Hreeva Jewels

Return & Exchange Policy

Effective Date: July 31, 2026

We want every purchase to meet your expectations.

Return Eligibility

Returns are accepted only for:

  • Wrong Item Delivered
  • Damaged Product
  • Manufacturing Defect

Exchange Eligibility

Eligible products may be exchanged subject to stock availability.

Non-Returnable Items

Returns and exchanges are not accepted for:

  • Custom Jewellery
  • Personalized Jewellery
  • Engraved Products
  • Earrings (for hygiene reasons)
  • Products showing signs of wear or misuse

Return Conditions

Returned products must:

  • Be unused
  • Include original packaging
  • Include certificates (if applicable)
  • Include original invoice

Products returned without prior approval may not be accepted.